Survey2Plan (“we”, “our”, “us”) is a trading name of Brag Bird Ltd, a company registered in England and Wales (Company Number 13576799).
Registered office: 238 Errwood Road, Manchester, England, M19 1HX
Operational office: Bartle House, Oxford Court, Manchester, M2 3WQ
Email: info@survey2plan.com

We are committed to protecting your privacy and ensuring your personal information is handled responsibly, securely, and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our website or contacting us directly. This may include:

• Contact form details: name, email address, phone number, company name, and project information.

• Website usage data: anonymous data gathered via Google Analytics and Google Search Console (e.g. pages visited, session duration, browser type, and general location).

We do not collect payment, financial, or sensitive personal information.

2. How We Use Your Information

We use the data we collect to:

• Respond to your enquiries and provide quotes or information about our services.

• Maintain internal records and manage client communications.

• Improve our website, content, and user experience.

• Analyse website performance and traffic patterns using analytics tools.

3. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Legitimate Interest: to respond to your enquiry or maintain a business relationship.

• Contract: to prepare or perform a service agreement with you.

• Consent: when you voluntarily provide information via our website forms.

4. How We Store and Protect Your Data

Your personal data is securely stored using:

• Our hosting provider (Hostinger) for website storage and email forms.

• Trusted CRM and record management systems used internally to manage communications and projects.

We apply appropriate technical and organisational safeguards, such as restricted access, password protection, and encryption where relevant.
We will never sell, rent, or share your data with third parties for marketing purposes.

5. Cookies and Analytics

Our website uses Google Analytics and Google Search Console cookies to collect anonymous, aggregated data about visitor behaviour.
This helps us understand which pages are most visited and how users interact with our website.

You can disable cookies at any time through your browser settings.
For more details on how Google uses data, visit Google’s Privacy Policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, such as responding to enquiries or maintaining client records.
Anonymous analytics data may be retained for up to 26 months in line with Google’s standard settings.

7. Sharing Your Information

We may share your personal data only with:

• Trusted service providers who host or maintain our systems (e.g. Hostinger).

• Third parties acting as data processors to support our internal operations (such as CRM or analytics tools).

All such providers are contractually required to comply with UK GDPR and to process data securely and confidentially.
We do not transfer your data outside the United Kingdom or European Economic Area.

8. Your Data Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.

• Request correction or deletion of your data.

• Object to or restrict how your data is processed.

• Withdraw your consent (where processing is based on consent).

To exercise these rights, please contact us at info@survey2plan.com.
We aim to respond to all valid requests within 30 days.

9. Links to Other Websites

Our website may include links to external sites for reference or convenience.
Please note that we are not responsible for the privacy practices or content of those external websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or business updates.
The most recent version is 27/10/2025.

Brag Bird Ltd (trading as Survey2Plan)
Bartle House, Oxford Court, Manchester, M2 3WQ
Registered office: 238 Errwood Road, Manchester, England, M19 1HX
Email: info@survey2plan.com Call: 0161 531 6641